Cleaner Bayswater Terms and Conditions

These terms and conditions set out the basis on which Cleaner Bayswater provides domestic and commercial cleaning services in the UK. By placing a booking, confirming an appointment, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using our services. These terms are intended to be clear, fair, and consistent with applicable UK consumer and service law, while still allowing us to operate efficiently and safely.

In these terms, references to “we”, “us” and “our” mean Cleaner Bayswater, and references to “you” and “your” mean the customer, client, or person making the booking. The words service, cleaning service, and cleaner service may be used interchangeably. Nothing in these terms affects any rights you may have under UK law that cannot be excluded or limited. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect changes in law, business practices, or service arrangements. The version in force at the time your booking is accepted will normally apply to that booking. Any significant changes will take effect for future bookings only. If you continue to use the Cleaner Bayswater service after an update, you are deemed to accept the revised version.

1. Booking Process

Bookings may be made through our available booking channels and are subject to availability. A booking request does not automatically create a contract. A contract for the cleaning service is formed only when we confirm the booking and, where relevant, receive any required deposit or prepayment. We may ask for information such as the type of cleaning required, the size or condition of the premises, preferred dates and times, access details, and any special instructions. You must ensure that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or reschedule a booking where we believe the job is unsuitable, unsafe, beyond the scope of the service requested, or cannot reasonably be completed with the resources allocated. If your cleaning requirements change before the appointment, you should notify us as soon as possible. Where a revised request materially changes the original booking, we may adjust the price, duration, staffing, or timing accordingly. Any quoted time is an estimate unless we expressly state otherwise.

You are responsible for ensuring that our team has lawful and safe access to the property at the agreed time. If access is not available, the booking may be treated as a late cancellation or a failed visit, and charges may still apply. You must also ensure that utilities such as water, electricity, and lighting are available where needed for the cleaning service, unless agreed otherwise in writing. We are not responsible for delays caused by missing access arrangements, incorrect entry information, or circumstances outside our control.

2. Payments

Unless we agree otherwise, payment is due in full according to the price confirmed at the time of booking. Prices may be given as fixed fees, hourly rates, or estimated costs based on the information you provide. If the scope of the work changes after booking, the final charge may increase or decrease to reflect the actual service delivered. All charges must be paid using the methods we accept at the time of payment. Any bank charges, failed payment fees, or third-party processing fees may be added where permitted by law.

For recurring or ongoing cleaning arrangements, payment terms may differ and may be set out separately in a service schedule or confirmation note. We may request advance payment, part-payment, or a deposit for certain bookings, especially where materials, scheduling commitments, or special arrangements are required. Deposits may be non-refundable unless we state otherwise or unless refund rights apply under law. Late payment may result in suspension of future services, interest, recovery action, or both, to the extent allowed by law.

3. Cancellations, Amendments, and No-Shows

You may cancel or amend a booking by giving us notice within the required timeframe stated at the point of booking or in the confirmation. If no timeframe is specified, reasonable notice should be given. Where a cancellation is made sufficiently in advance, no fee may be charged, or only an administration fee may apply if previously disclosed. Where cancellation is made late, or where a cleaner arrives and cannot complete the work because access is unavailable, we may charge part or all of the agreed fee.

We may cancel or reschedule a booking for reasons including staff illness, safety concerns, adverse conditions, equipment failure, non-payment, or events outside our control. Where we do so, we will aim to notify you promptly and offer an alternative date where possible. We will not be liable for indirect losses arising from cancellation or delay, except where such liability cannot be excluded by law. If you are entitled to a refund, we will process it within a reasonable period using the original payment method where practicable.

4. Service Standards and Customer Obligations

You agree to provide a reasonably safe working environment. This includes removing or securing items that may cause harm, advising us of fragile surfaces or special-care areas, and informing us of any hazards, leaks, infestations, or risks that may affect the cleaning service. We may refuse to clean certain items or areas if doing so would be unsafe, unlawful, or likely to cause damage. This includes, without limitation, heavily soiled materials, biohazardous waste, or items requiring specialist treatment outside our service scope.

You are responsible for securing valuables, cash, jewellery, confidential documents, and other personal items before the service begins. While our staff are expected to act professionally and respectfully, we cannot accept responsibility for items left unsecured unless loss is directly caused by our proven negligence. Where keys, codes, alarm instructions, or entry devices are provided to us, you remain responsible for ensuring they are accurate, current, and safe to use. Any misuse caused by incorrect information supplied by you may be at your risk.

5. Liability

We will carry out the cleaner service with reasonable care and skill. If we fail to do so, you may be entitled to a repeat service, a partial refund, or another appropriate remedy depending on the circumstances and applicable law. Our liability for loss or damage will be limited to the extent permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

We are not liable for damage caused by pre-existing faults, wear and tear, defective fixtures, unstable furniture, hidden defects, or items that are not suitable for standard cleaning methods. We are also not liable for damage arising from your failure to disclose relevant information, your instructions, or the use of products or methods requested by you against our advice. Where you instruct us to use your own cleaning products or equipment, you accept responsibility for their suitability and any resulting effect, except where damage is caused by our negligence in using them.

To the fullest extent permitted by law, we will not be responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the provision or non-provision of the cleaning service. Our total liability for any claim connected with a booking shall not exceed the amount paid or payable for the relevant service, except where a different limit is required by law. This does not affect any statutory consumer rights you may have under the Consumer Rights Act 2015 or other applicable legislation.

6. Waste Regulations and Disposal

We comply with relevant UK waste handling and environmental requirements in the course of providing cleaning services. General non-hazardous waste generated as part of normal cleaning may be collected and disposed of in accordance with the arrangements agreed for the property. However, our standard service does not include the removal of hazardous, clinical, chemical, asbestos-related, or contaminated waste unless this has been expressly agreed in writing and we are legally permitted to do so.

You must not ask our staff to handle or dispose of waste that may breach waste regulations, environmental rules, health and safety obligations, or local disposal requirements. If waste is discovered during the service that appears hazardous, sharp, toxic, infected, or otherwise regulated, we may stop work in that area and request further instructions. Where specialist disposal is required, it remains your responsibility to arrange compliant removal through an authorised provider. We may charge extra for additional handling time, protective measures, or disposal-related tasks agreed in advance.

Any materials or items removed by us during cleaning remain subject to the scope of the booking and any agreed disposal instructions. If you later claim that an item should not have been discarded, we will not be liable if it was reasonably identified as waste, was left in a bin or disposal area, or was disposed of according to your instructions. You should ensure that any items you wish to keep are clearly separated before the service begins.

7. Property Condition, Breakages, and Complaints

If an item is accidentally damaged during the cleaner service, you must notify us as soon as reasonably possible and provide details of the issue. We may ask for photographs, evidence of purchase, or other information so that we can assess the claim fairly. Where damage is confirmed and our liability applies, we may choose to repair, replace, or compensate up to the limit set out in these terms or as required by law. We are not responsible for items that are already damaged, unstable, or unsuitable for cleaning.

Any complaint about the service should be raised promptly so that we can investigate and, if appropriate, take corrective action. We may ask for reasonable cooperation from you, including access to the property, photographs, or a description of the issue. If you delay in notifying us, it may be more difficult to verify the cause or extent of the problem. Our aim is to resolve complaints fairly and efficiently, but nothing in this section limits any rights you may have under law.

8. Staff, Subcontractors, and Conduct

We may assign employees, agency workers, or subcontractors to perform all or part of the service. Any person sent by us will act on our behalf for the purpose of fulfilling the booking. You agree to treat our team with courtesy and respect. We may immediately withdraw our staff if they are subjected to abuse, harassment, unsafe conditions, or unreasonable behaviour. In such cases, the booking may be charged in full or in part depending on the work completed and the reason for withdrawal.

9. Insurance and Risk

We may maintain insurance appropriate to the nature of our cleaning business, but insurance does not expand our legal liability beyond the limits set out in these terms and applicable law. Risk in relation to your personal property generally remains with you at all times, except to the extent that loss or damage is caused by our proven negligence and is recoverable under law. You are encouraged to hold your own insurance for valuables, contents, and business property where appropriate.

10. Force Majeure

We will not be in breach of these terms if we are prevented from or delayed in performing our obligations by events beyond our reasonable control. Such events may include severe weather, transport disruption, strike action, power failure, illness outbreaks, public restrictions, civil disorder, or other unforeseen circumstances. If a force majeure event occurs, we will try to minimise disruption and may suspend, postpone, or cancel the affected service without liability for resulting delay or non-performance, except where law requires otherwise.

11. Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising out of or in connection with them or the cleaner service, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights under the laws of your place of residence within the UK, where applicable. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, unless mandatory consumer rules provide otherwise.

12. General Provisions

If we choose not to enforce any part of these terms on one occasion, that does not mean we waive our right to enforce it later. You may not transfer your rights or obligations under a booking without our prior written consent. We may assign or subcontract our rights and duties where reasonably necessary to operate the service. These terms, together with your confirmed booking details and any written amendments, form the entire agreement between us in relation to the service.

Nothing in these terms is intended to create a partnership, employment relationship, or agency relationship between us and you. If any provision is found invalid or unenforceable by a court or other competent authority, that provision will be severed to the minimum extent necessary and the remainder will continue in effect. By booking Cleaner Bayswater, you confirm that you have read, understood, and agreed to these terms and conditions.