Cleaner Bayswater Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Bayswater provides cleaning and related services to domestic and commercial customers within its service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company, or organisation booking or receiving the services.

Company means Cleaner Bayswater and any authorised employees, contractors, or agents acting on its behalf.

Premises means the property or properties at which the services are to be carried out.

Services means cleaning and any other tasks agreed between the Client and the Company in writing or at the time of booking.

Service Area means the locations within which the Company agrees to provide services from time to time.

2. Scope of Services

The Company provides regular and one off cleaning services, including domestic cleaning, office and commercial cleaning, end of tenancy cleaning, after builders cleaning, and other related services as agreed with the Client. The specific services, frequency, duration, and any special requirements will be confirmed at the time of booking.

The Company reserves the right to decline a booking if the requested service is outside its usual scope, requires specialised equipment or licensing not held by the Company, or if the Premises are considered unsafe or unsuitable for work.

3. Booking Process

Bookings may be made by the Client through the Companys accepted communication channels. The Client is responsible for providing accurate information regarding the Premises, the nature of the work required, and any access instructions.

A booking is not confirmed until the Company has acknowledged it and, where applicable, the Client has paid any required deposit. The Company may request photographs, inventory lists, or further details before confirming a booking, particularly for end of tenancy or post renovation cleans.

For regular cleaning services, the Company will agree a schedule with the Client. While the Company endeavours to maintain consistency in the day and time of visits, this may be subject to reasonable change due to staff availability, public holidays, or operational requirements. Any such change will be communicated to the Client as soon as reasonably practicable.

4. Access to the Premises

The Client must ensure that the Company and its cleaners have safe and suitable access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to grant access.

If access cannot be gained at the agreed time due to circumstances within the Clients control, the visit may be treated as a late cancellation, and a charge may apply in accordance with the cancellation provisions set out in these Terms and Conditions.

The Company will take reasonable care when using any keys or access methods provided by the Client. Keys will be securely stored when not in use. It is the Clients responsibility to notify the Company immediately of any changes to locks, access codes, or security arrangements affecting entry to the Premises.

5. Client Obligations

The Client agrees to provide a safe working environment for the Companys staff and contractors, including but not limited to adequate lighting, ventilation, and safe access routes. The Client must inform the Company of any known hazards at the Premises, such as faulty wiring, loose flooring, or the presence of hazardous substances.

The Client must ensure that running water and electricity are available at the Premises for the duration of the service, unless otherwise agreed in advance. Where necessary, the Client should make available basic cleaning tools or appliances present at the Premises, such as vacuum cleaners, if this has been agreed in place of the Company supplying equipment.

The Client is responsible for securing valuables and fragile items prior to the commencement of the service. While the Company takes reasonable care during service delivery, the Client should remove or clearly identify any items of high value or particular sensitivity.

6. Materials and Equipment

Unless specifically agreed otherwise, the Company will supply standard cleaning products and equipment necessary to perform the Services. The Client may request the use of certain products or methods, provided this is discussed and agreed with the Company in advance. The Company reserves the right to refuse the use of any product or method that it considers unsafe, unsuitable, or likely to cause damage.

If the Client requires the use of specialised products, or insists on the use of cleaning materials provided by the Client, the Company will not be held liable for any adverse effects, including damage or discolouration, arising from those materials.

7. Pricing and Payment Terms

Prices for Services are provided to the Client at the time of enquiry or booking and may be based on an hourly rate, a fixed fee for a specified task, or a combination of both. The Company reserves the right to adjust quoted prices if the information provided by the Client is incomplete or inaccurate, or if the condition of the Premises materially differs from that described.

Unless otherwise agreed, payment for one off services is due on or before the day of service. Payment for regular services may be due in advance, on the day of each visit, or on a scheduled basis as agreed with the Client. The Company may require a deposit for certain services, such as end of tenancy or deep cleans, which will be deducted from the final amount due.

Accepted payment methods will be communicated by the Company and may include card payments, bank transfers, or other commonly used methods. Cash payments may be accepted only if agreed in advance. The Company does not accept payment in cryptocurrency or other speculative forms of value.

If payment is not received by the due date, the Company reserves the right to suspend or cancel further services until all overdue sums are settled. The Company may charge interest on overdue amounts at the maximum rate permitted by applicable law, accruing daily until payment is made in full.

8. Cancellations, Rescheduling, and Late Changes

The Client may cancel or reschedule a booking by providing notice to the Company within the required timeframe communicated at the time of booking. As a general guideline, at least 24 to 48 hours notice will normally be required for standard appointments, although specific timeframes may vary depending on the type of service.

If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the booked service, depending on the circumstances. Where the Company has incurred non recoverable costs, such as travel or materials, these may be added to the cancellation charge.

If the Client repeatedly cancels or reschedules regular services, the Company may, at its discretion, terminate the arrangement or require prepayment for any future bookings.

The Company reserves the right to cancel or reschedule a booking due to staff sickness, severe weather conditions, access issues, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect loss or costs arising from such cancellation or rescheduling.

9. Service Quality, Complaints, and Rectification

The Company aims to provide services to a professional standard appropriate for domestic and commercial cleaning within its service area. If the Client is dissatisfied with any aspect of the service, they should report the issue to the Company as soon as possible and in any event within 24 hours of the service being completed for one off cleans, or before the next scheduled visit for regular cleans.

Where a complaint is found to be justified, the Company may, at its discretion, arrange for a cleaner to return to the Premises to rectify the issue, or offer a partial refund or credit against future services. The Company will not be obliged to provide a remedy where complaints are received outside the specified timeframes, or where the condition of the Premises has changed since the service was completed.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys total liability to the Client, whether in contract, tort including negligence, or otherwise arising out of or in connection with the Services, shall be limited to the total amount paid by the Client for the specific service during which the incident giving rise to the claim occurred.

The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business opportunity, or loss of reputation arising out of or in connection with the Services. The Company will not be liable for pre existing damage, wear and tear, or defects in the Premises or its contents, including any damage resulting from the use of normal cleaning techniques on surfaces or items that are unsuitable for such methods.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

11. Breakages, Damage, and Insurance

If accidental damage or breakage occurs during the provision of the Services, the Client must report this to the Company as soon as reasonably practicable and in any event within 24 hours of becoming aware of the issue. The Company may request evidence, including photographs or receipts, to assess the claim.

The Company maintains insurance cover for public liability in accordance with industry standards. Any settlement of claims will be subject to the terms, conditions, and exclusions of the relevant insurance policy, and may require the Client to cooperate with the insurer in any investigation.

The Company shall not be liable for damage to items that are inherently fragile, improperly installed, or not suitable for cleaning with standard methods, including but not limited to loose fixtures, poorly secured shelving, or items that are not clearly distinguished from rubbish or recycling.

12. Waste Management and Environmental Regulations

The Company complies with applicable waste and environmental regulations relevant to cleaning operations within the United Kingdom. The Client is responsible for providing appropriate household or commercial waste receptacles at the Premises.

The Companys staff will dispose of routine domestic and office waste generated during the course of the service into the Clients bins, in accordance with local waste separation requirements where known. The Company does not provide a removal service for large items, hazardous waste, clinical waste, or regulated materials.

The Client must not request or permit Company staff to remove waste from the Premises in a manner that would breach local waste collection rules, environmental regulations, or licensing requirements. The Company may refuse to handle any waste it believes may be hazardous or non compliant.

13. Health, Safety, and Conduct

The Company is committed to maintaining high health and safety standards. Staff are instructed to follow reasonable precautions when working at the Premises, including the use of appropriate personal protective equipment where necessary.

The Client must not request that staff undertake any activity that is unsafe, unlawful, or beyond the scope of their training. This includes, but is not limited to, the use of unsafe ladders or access equipment, moving very heavy furniture alone, or handling substances not supplied or approved by the Company.

The Company expects its staff to be treated with respect and courtesy at all times. The Company may withdraw services, with immediate effect, if staff are subjected to abusive, threatening, or inappropriate behaviour at the Premises.

14. Privacy and Confidentiality

The Company will collect and process personal data about the Client for the purpose of managing bookings, providing services, and handling payments. The Company will take reasonable steps to ensure that Client information is handled securely and in accordance with applicable data protection laws.

Staff are required to keep confidential any personal or sensitive information encountered at the Premises in the course of providing the Services. The Company will not disclose such information to third parties except as required by law or with the Clients consent.

15. Termination of Regular Services

Either party may terminate an ongoing regular cleaning arrangement by giving the notice period agreed at the time of booking or, if no period was specified, by giving at least 14 days written notice.

The Company reserves the right to terminate or suspend services with immediate effect if the Client fails to pay sums due, repeatedly cancels or reschedules bookings, breaches these Terms and Conditions, or if the Premises are deemed unsafe or unsuitable for continued work.

16. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, operational practices, or service offerings. The latest version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another legal entity in connection with a business transfer, merger, or reorganisation, provided that this does not reduce the protections afforded to the Client under these Terms and Conditions.